Speech / FIUND
Customer-service speech.
Spoken customer interactions covering questions, orders, appointments, support and problem-solving.
Training & evaluation · Scope confirmed for your project
Conversation context
Boundaries · roles · overlap
Language · timestamps · text
SOURCE CONTEXT
Recording context and language coverage.
Naturally occurring service calls need collection-specific permissions and privacy review before delivery. Describe the domains and acoustic conditions you need.
Restaurant coordination
Home-services appointments
Product-support voice messages
Support-agent evaluation · ASR in business conversations
TECHNICAL BRIEF
Specify the speech you need.
These are decisions to agree for your collection, rather than specifications assumed across every source.
Agent/customer roles
Set the agent/customer roles requirements that matter to your task. Include an acceptable example and any exclusions to check during sample review.
Channel layout
Describe whether you need a combined recording, separate source tracks or multiple microphone perspectives, and which signals must be retained.
Privacy and redaction scope
Identify the intended AI use, sensitive fields and any exclusions. The permissions and privacy treatment are confirmed for the selected material.
BEFORE DELIVERY
A defined scope.
A considered handoff.
Evaluate the fit.
Agree what a useful sample must demonstrate, including the source conditions and required relationships.
Confirm the permissions.
Review the intended AI uses, relevant exclusions and documentation for the selected material.
Agree the package.
Specify files, metadata, preparation and acceptance criteria before proceeding with delivery.
START A CONVERSATION
Let’s scope your
data request.
Tell us what your model needs from customer-service speech. We’ll assess the sourcing options and discuss a suitable next step.
Availability and collection terms are confirmed after review.
Frequently asked questions
How should I specify language coverage?
Name the countries or varieties, recording setting and speaker mix you need. Include transcript, speaker separation and code-switching requirements so the proposed sample can be assessed against your task.
What should I include in a customer-service speech brief?
Start with your model task and the source material you need. Include agent/customer roles, channel layout, privacy and redaction scope so we can assess fit and propose a useful evaluation sample.
When are availability, pricing and permissions confirmed?
After we assess your brief and identify suitable material or a capture scope. Samples, permitted AI uses, preparation and delivery terms are agreed for the proposed collection before a purchase.